Privacy Policy

The Family Freedom Travel Co. ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website and services.

Data We Collect

We collect information you provide directly to us, including:

• Name, email address, and contact details when you register or make an enquiry.
• Family composition and travel preferences when you use our AI Concierge.
• Payment information when you make a booking (processed securely via our payment partners).
• Communications you send us, including concierge requests and support messages.

We also automatically collect certain information when you visit our website, such as your IP address, browser type, pages visited, and the time and date of your visit.

How We Use Your Data

We use the data we collect to:

• Process and manage your travel bookings and enquiries.
• Personalise the AI Concierge recommendations to your family's preferences.
• Send you relevant travel inspiration and exclusive offers (you may opt out at any time).
• Improve our website, services, and overall client experience.
• Comply with legal obligations and protect our legitimate business interests.

Sharing Your Data

We do not sell your personal data. We may share data with trusted third parties who assist us in operating our services, including:

• Property partners and accommodation providers necessary to fulfil your booking.
• Payment processors for secure transaction handling.
• Technology providers who power our booking platform and AI tools.

All third parties are contractually required to handle your data in accordance with applicable data protection law.

Cookies

We use cookies to enhance your browsing experience, remember your preferences, and understand how you interact with our site. You can control cookie settings through your browser at any time. Essential cookies required for the site to function cannot be disabled.

Your Rights

Under UK and EU data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain processing activities.
• Data portability — receive your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the details below.

Contact Us

For privacy-related enquiries, please contact our Data Protection Officer: